Refund policy

Return & Refund Policy
Thank you for shopping with us!
We want you to have a smooth and worry-free shopping experience. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns
We accept returns only in the following cases:

You received a wrong product

The product is damaged or defective

The product is missing items

The product received is not as described

To be eligible for a return:

You must inform us within 48 hours of receiving the order.

The product must be unused, in its original packaging, and with all accessories & tags.

2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

Cosmetics & skincare

Fragrances

Undergarments

Sale/Discounted items

Household consumables (cleaning items, opened packs)

3. Return Process
Contact us on WhatsApp or Instagram with:

Order number

Product pictures

Reason for return

Our team will verify the issue.

If approved, you will be asked to ship the product back to us.

Once we receive and inspect the item, we will process your refund or replacement.

Note:
Return shipping charges are the responsibility of the customer unless the mistake is on our end.

4. Refund Options
After approval, you can choose one of the following:

Refund to bank account / Easypaisa / JazzCash

Store credit for future purchases

Product replacement

Refunds usually take 3–7 business days after inspection.

5. Order Cancellation
You may cancel your order within 12 hours of placing it.
If the order has already been shipped, it cannot be cancelled.

6. Contact Us
If you have any questions about returns or refunds, feel free to reach us at:

WhatsApp: 03437376506

Email: nahibmart912@gmail.com